At Lighthouse Alerts, your privacy is of great importance to us. This Privacy Policy outlines the types of information we collect from you, how we use and safeguard that information, and your rights regarding your personal data. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions or concerns.

Our goal is to provide you with a reliable and secure monitoring service while respecting your privacy and protecting your personal data. Thank you for trusting Lighthouse Alerts with your monitoring needs.

Lighthouse Alerts Privacy Policy

Last update: August 8, 2024

1. Introduction

1.1 Purpose of the Privacy Policy

Lighthouse Alerts (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Our goal is to provide transparency and give you control over your personal data.

1.2 Scope of the Policy

This Privacy Policy applies to all users of the Lighthouse Alerts website and services, including any related tools, applications, data, software, and other services (collectively, the “Services”). By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1.3 Acceptance of Policy

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree with this Privacy Policy, please do not use our Services. We may update this Privacy Policy from time to time, and we will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of the Services after any modifications to the Privacy Policy constitutes your acceptance of the updated terms.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly when you create an account, use our services, or communicate with us. This information includes:

  1. Account Information: Your name, email address, username, password, and other information you provide when you create an account.
  2. Website and Server Information: Host names, IP address, internet domain names, or any other information you provide to our monitoring services.
  3. Alert Destinations: Contact details you provide for receiving alerts, including, email addresses, phone numbers, instant messaging usernames, webhook URLs, or any other communication channels you specify.

2.2 Payment Information

All payment processing is handled by third-party companies. Lighthouse Alerts does not store any payment information. The third-party payment processors may collect your billing address, credit card details, and other payment information necessary to process your transactions. Please review the privacy policies of these third-party companies to understand how they handle your payment information.

2.3 Non-Personal Information

We collect non-personal information automatically when you use our services. This information helps us understand how our services are being used and improve them. Non-personal information includes:

  1. Usage Data: Information about your interactions with our services, such as IP address, browser type, operating system, referral URLs, pages visited, and the date and time of each visit.
  2. Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies. Cookies are small data files stored on your device that help us recognize you and improve your experience.

2.4 Monitoring Data

We collect data related to the websites and servers you choose to monitor through our services. This includes:

  1. Website and Server Data: URLs, IP addresses, and other relevant details of the websites and servers you monitor.
  2. Performance Metrics: Data on the performance and status of the monitored websites and servers, such as uptime, downtime, response times, and error rates.

2.5 Communication Data

We collect information when you communicate with us or our support team, including:

  1. Customer Support: Records of your communications with our support team, including support tickets, emails, and chat logs.
  2. Feedback and Surveys: Information you provide in response to surveys or other feedback requests.

3. How We Use the Information

3.1 To Provide and Maintain Services

We use the information we collect to deliver, maintain, and support our services. This includes using your personal information to set up and manage your account, monitor the performance of websites and servers, and send you alerts and notifications about their status.

3.2 To Improve Our Services

We analyze the information we collect to understand how our services are being used and to make improvements. This includes using non-personal information and usage data to identify trends, troubleshoot issues, enhance the user experience, and develop new features.

3.3 To Communicate with You

We use your personal information to communicate with you about your account and our services. This includes sending you important updates, responding to your inquiries, providing customer support, and notifying you about changes to our services or policies.

3.4 For Billing and Account Management

While Lighthouse Alerts does not store payment information, we work with third-party payment processors to handle billing and transactions. We use the information they provide to manage your subscription, process payments, and address any billing issues.

3.5 For Security and Fraud Prevention

We use the information we collect to protect the security and integrity of our Service and our user accounts. This includes monitoring for suspicious activity, preventing unauthorized access, and enforcing our terms and policies.

We may use your information to comply with applicable legal requirements, such as responding to lawful requests and orders from law enforcement or regulatory authorities.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers that perform services on our behalf. These services may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third-party service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

  1. Comply with legal obligations.
  2. Protect and defend our rights or property.
  3. Prevent or investigate possible wrongdoing in connection with the Services.
  4. Protect the personal safety of users of the Services or the public.
  5. Protect against legal liability.

4.3 Business Transfers

In the event that Lighthouse Alerts is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregate and De-Identified Data

We may also share aggregate or de-identified information that cannot reasonably be used to identify you. This data may be used for various purposes, including analysis, research, and marketing, and may be shared with third parties to provide insights into the usage of our services.

We may share your information with your consent or at your direction. You may have the option to share certain information with third parties through the use of our services.

4.6 Affiliates

We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy. Affiliates include parent companies and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

5. Data Security

5.1 Security Measures

Lighthouse Alerts uses industry-standard measures to protect your data, including:

  1. Encryption for data transmission and storage.
  2. Access controls to restrict personal information to authorized personnel.
  3. Regular security audits to identify and address vulnerabilities.
  4. Secure servers for storing personal information.

5.2 Data Breach Response

In the event of a data breach, we will:

  1. Quickly identify and contain the breach.
  2. Notify affected users and authorities as required.
  3. Take steps to prevent future breaches.

5.3 User Responsibilities

You play a crucial role in security by:

  1. Keeping your account credentials confidential.
  2. Using strong, unique passwords and updating them regularly.
  3. Logging out from shared or public computers.
  4. Notifying us immediately of any unauthorized access.

6. Your Privacy Rights

6.1 Access and Update Information

You have the right to access and update your personal information at any time. You can do this by logging into your account and making the necessary changes in your account settings.

6.2 Data Portability

You have the right to request a copy of the personal data we hold about you. You can contact our support team to request data portability. Your data will be delivered to you in JSON format.

6.3 Right to Deletion

You have the right to request the deletion of your personal information. If you wish to delete your account and associated data, please use any available functionality in our software for this purpose or contact our support team. To protect your privacy and security, we will only act on deletion requests after verifying that the request originates from you. We will process your request in accordance with applicable laws.

6.4 Opt-Out of Communications

You have the right to opt-out of receiving promotional communications from us. You can do this by following the unsubscribe instructions in any promotional email or by adjusting your communication preferences in your account settings.

6.5 Complaint Resolution

If you have any concerns or complaints about how your personal information is handled, please contact our support team. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal information.

7. Cookies and Tracking Technologies

7.1 Types of Cookies Used

Lighthouse Alerts uses cookies and similar tracking technologies to enhance your experience. These include:

  1. Essential Cookies: Necessary for the operation of our services.
  2. Performance Cookies: Collect information about how you use our services to help us improve them.
  3. Functional Cookies: Allow us to remember your preferences and settings.
  4. Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

7.2 Managing Cookies and Preferences

You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect the functionality and performance of our services.

7.3 Third-Party Tracking

We may allow third-party service providers to use cookies and other tracking technologies to collect information about your online activities over time and across different websites. These third parties may include analytics providers and advertising partners. We do not control these third-party tracking technologies, and their use is governed by the privacy policies of the respective third parties.

8. International Data Transfers

8.1 Data Transfer Mechanisms

Lighthouse Alerts is based in British Columbia, Canada, and the information we collect may be transferred to, stored, and processed in other countries that may not have the same data protection laws as your country of residence. We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally, in accordance with applicable data protection laws.

8.2 Rights of Users in Different Jurisdictions

Depending on your location, you may have specific rights regarding your personal data. For example, users in the European Union (EU) are entitled to additional protections under the General Data Protection Regulation (GDPR). These rights may include:

  1. The right to access your personal data.
  2. The right to correct inaccurate or incomplete data.
  3. The right to request the deletion of your data.
  4. The right to restrict the processing of your data.
  5. The right to data portability.
  6. The right to object to the processing of your data.
  7. The right to lodge a complaint with a supervisory authority.

If you are located in the EU or other regions with specific data protection laws, you can exercise your rights by contacting our support team. To protect your privacy and security, we will only process requests after verifying your identity. We will respond in accordance with applicable data protection laws.

9. Children’s Privacy

9.1 Age Restrictions

Lighthouse Alerts is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our services or provide any personal information to us.

9.2 Parental Controls

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to permanently delete such information as soon as possible. If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us immediately so that we can take appropriate actions to remove the data.

9.3 Compliance with Children’s Privacy Laws

We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws designed to protect the privacy of children. Our measures ensure that children’s personal information is not collected or used inappropriately.

10. Changes to This Privacy Policy

10.1 Policy Updates

Lighthouse Alerts may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10.2 Notification of Changes

If we make significant changes to this Privacy Policy, we will notify you through prominent notices on our website or via email, if you have provided us with your email address. Your continued use of our services after the effective date of the updated Privacy Policy will constitute your acceptance of the changes.

11. Contact Us

11.1 Contact Information

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us at:

Lighthouse Alerts Email: help@lighthousealerts.com

11.2 Support and Inquiries

For any support or inquiries related to your account or the services we provide, please contact our customer support team through our support portal on our website or via email at help@lighthousealerts.com. We strive to respond to all inquiries promptly and efficiently.

11.3 Privacy Complaints

If you believe that your privacy rights have been violated or if you have any complaints regarding our privacy practices, please contact us using the information provided above. We will investigate your complaint and respond within a reasonable time frame, in accordance with applicable laws.